Terms and Conditions
Welcome to PRV LTD. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By placing an order with PRV LTD, you agree to be bound by these Terms.
By searching through our extensive range of products on-line you can purchase product or send us an enquiry directly using this website. Alternatively you may also send us an email at accounts@prv.co.nz if you wish to open an account or for any other enquiries.
PRV Retail Portal provide their services to you subject to the following conditions. If you visit or shop at PRV Retail Portal, you accept these conditions. Please read them carefully. In addition, when you use any current or future PRV Retail Portal service, whether or not included in the PRV Retail Portal website, you also will be subject to the guidelines and conditions applicable to such service or business.
ELECTRONIC COMMUNICATIONS
When you visit PRV Retail Portal or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
ORDERS
Order Process: By placing an order on our website, you are making an offer to purchase products or services from PRV LTD. We reserve the right to accept or decline any order at our discretion.
Order Changes/Cancellations: Orders can only be changed or canceled if the request is made before the order has been dispatched.
PRICING AND PAYMENT
Pricing: All prices listed on our website are in New Zealand Dollars (NZD) and are exclusive of Goods and Services Tax (GST) unless otherwise stated. Prices are subject to change without notice.
Payment Methods: We accept payments via credit card, debit card, and other payment methods as specified on our website. Payment is required in full at the time of order. Note a 3% payment processing fee is applied.
Tax: GST will be added to all orders delivered within New Zealand. For international orders, customers are responsible for any customs duties or taxes imposed by their country.
SHIPPING AND DELIVERY
Shipping Locations: We deliver to addresses within New Zealand and internationally, subject to our shipping policies.
Delivery Time: Estimated delivery times will be provided at checkout. PRV LTD is not responsible for delays caused by external factors such as customs, weather, or carrier delays.
Shipping Charges: Shipping charges are calculated based on the delivery location and order size and will be displayed at checkout.
Risk of Loss: The risk of loss or damage to goods passes to the customer upon delivery.
RETRUNS AND REFUNDS
Return Policy: We accept returns of unopened, undamaged products within 10 days of delivery. To initiate a return, contact our customer service team.
Refunds: Refunds will be processed on the 20th of the month. The original payment method will be credited with the refund amount, minus any applicable restocking fees.
Exchanges: Exchanges are available for defective or damaged products only.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PRV Retail Portal or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of PRV Retail Portal and protected by international copyright laws. All software used on this site is the property of PRV Retail Portal or its software suppliers and protected by international copyright laws.
LICENSE AND SITE ACCESS
PRV Retail Portal grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PRV Retail Portal. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PRV Retail Portal. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PRV Retail Portal and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing PRV Retail Portal's name or trademarks without the express written consent of PRV Retail Portal. Any unauthorised use terminates the permission or license granted by PRV Retail Portal. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of PRV Retail Portal so long as the link does not portray PRV Retail Portal, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PRV Retail Portal logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. PRV Retail Portal does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use PRV Retail Portal only with involvement of a parent or guardian. PRV Retail Portal reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. PRV Retail Portal reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant PRV Retail Portal a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant PRV Retail Portal the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify PRV Retail Portal for all claims resulting from content you supply. PRV Retail Portal has the right but not the obligation to monitor and edit or remove any activity or content. PRV Retail Portal takes no responsibility and assumes no liability for any content posted by you or any third party.
COPYRIGHT COMPLAINTS
PRV Retail Portal respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
PRODUCT DESCRIPTIONS
PRV Retail Portal attempt to be as accurate as possible. However, PRV Retail Portal does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by PRV Retail Portal itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY PRV RETAIL PORTAL ON AN "AS IS" AND "AS AVAILABLE" BASIS. PRV RETAIL PORTAL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PRV RETAIL PORTAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PRV RETAIL PORTAL DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM PRV RETAIL PORTAL ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PRV RETAIL PORTAL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting PRV Retail Portal, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and PRV Retail Portal.
DISPUTES
Any dispute relating in any way to your visit to PRV Retail Portal or to products you purchase through PRV Retail Portal shall be submitted to confidential arbitration in New Zealand, except that, to the extent you have in any manner violated or threatened to violate PRV Retail Portal's intellectual property rights, PRV Retail Portal may seek injunctive or other appropriate relief in any court in New Zealand, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this site. These policies also govern your visit to PRV Retail Portal. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.